Dear Leland,
I looked around at several places and Discount Sales Outlet had the best prices on mattresses. Lee worked with me to find the bed that was exactly to my liking! They have great selection and great customer service. Thanks Lee!
I have got all my furniture furniture at the store the quality is good the prices are right and mean I don't like credit you have layaway and that's really great plus the owner is pretty good too
1) A very prominent hole/tear at the top of the right arm.
So, in addition to pissing off my own customers, today has cost me about $300 in lost income. Them's some expensive couches.
2) A sharp tack or staple protruding from the face of same arm. (Also very prominent .... and dangerous.)
But where is the regard for my time, my convenience ..... for my TODAY? I already took the entire morning off work for this delivery. I work 70 hrs/week at three jobs to support my family. I am 100% self-employed which means No Work = No Pay. I had jobs scheduled for this afternoon, but now I will miss those hours as well because the change-out, you said, must be done TODAY.
I called you 10 minutes after the deliverymen left to report two big problems with one of the couches -- problems THEY should have caught before leaving:
My 86 year old grandmother purchased a dresser for $400.00 and they charged her credit card $1400.00. Fortunately a week later my wife saw the charge slip and went back to the store where they credited her card back the $1000.00 acting as if it was no big deal. Apparently it was the manager of the store that made the "mistake". It is hard to believe a manager wouldn't notice such an error.
First of all, there is no way anyone would look at these obvious defects and think I could have had anything to do with them. How am I going to get an INTERNAL staple/tack to puncture the covering and protrude from the couch. And when you see the manufacturing defect on top of the arm, it will be quite clear to you that a manufacturing defect is the only thing it could possibly be.
Finally, you charged me almost DOUBLE what your employee Linda told me I would be charged for the transport of my old couches.
Not at all happy with the way my furniture delivery was handled today.
I've been shopping at Discount Sales Outlet for years and I've never been disappointed. Always great service and a very good product for the money. Before I came here for a mattress this week, I had shopped at a few other places - they left me feeling like they could care less about my business. Not so with this store - they were as helpful and courteous as always. I got a great mattress at a fantastic price and free delivery as promised the very next day. I'll never waste my time going anywhere else again. Thanks Lee!!! I've already raved about you to another friend who needs a new mattress ...we'll be in soon!
Far from apologetic, you copped a nasty attitude and acted as though this was MY problem (well ..... I guess it was). You said if (IF?!) I wanted the couch replaced, it would have to be done TODAY. Because, even though I reported these problems IMMEDIATELY, you said I would be deemed responsible for these defects if the change-out was not done TODAY.
You told me three days ago that the deliverymen would have to assess the job when they got to my home and determine the charge accordingly. But in fact YOU had already told them what to charge me before they ever got to my place -- again, almost double the charge I was quoted by your employee.
Some "Discount"! ..... Not happy.
Forget an apology or some simple common courtesy .... for someone who spent over $1,000 at your store.
(And I tipped your deliverymen very generously on top of that, despite this dirty dealing.)
Discount Sales Outlet is a US Lodging based in Mission, Kansas. Discount Sales Outlet is located at 5930 Broadmore St, Mission, Ks 66202, Mission, KS 66202, USA.
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